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ANSWERS:
- I just added a MX record and I
cannot receive email?
Additions of new MX records can take up to 60 minutes. It is advised not to try
to send mail until this time period has passed. Some mail servers might cache the
old mail entry.
- If your email server goes down,
will I still receive my emails?
Rediffmail EnterprisePro E-Mailing system is built with extensive software and hardware
backups. Rediff.com servers are co-located in multiple locations and have redundant
bandwidth connections to the Internet via multiple fiber optic cable systems to
ensure maximum uptime and availability. Further, Rediff has Comprehensive peering
arrangements with other players in the industry to enhance availability and dependability.
Rediffmail EnterprisePro E-Mail customers enjoy the benefits of a global backbone,
high-performance network architecture and industry-leading peering arrangements
which together offer maximum site availability. The scalable Rediff.com network
can handle the heaviest traffic loads.
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How will our remote users access
their email?
Rediffmail EnterprisePro E-Mailing System is perfect for employees who are on the
go. Remote users would access their email through a web browser on any computer
that is connected to the Internet. Using the Web Access feature, your employees
will be able to easily check their email from home, the road, or anywhere in the
world.
Can I use Rediffmail EnterprisePro
E-Mailing System from any computer?
Yes, you can use Webmail from any computer with a web browser and access to the
Internet. For example, if you had an IBM PC computer at home with a Netscape web
browser and a connection to the Internet, you could read and reply to your Webmail
from home. If your friend had an Apple computer with Internet access and Internet
Explorer, you could read and respond to your email from your friend's place.
The recommended web browsers are Internet Explorer 6 and above or Netscape 7 and
above.
Do I need special software on my
computer to access Rediffmail EnterprisePro E-Mailing System?
No. You only require a web browser and access to the Internet.
How much storage capacity do we
have for each email user?
Rediffmail EnterprisePro E-Mailing System allocates total space to your e-mail domain,
which can be further allocated to the users email boxes as per their requirements.
This option of add / remove space is available to the administrator over the admin
control panel.
What happens when users email box
reach the allocated storage limit?
Rediffmail EnterprisePro E-Mailing system is designed to send a email reminders
well in advance to the email user as well as the email administrator, mentioning
that the particular user email box is about to reach the maximum allocated storage
limit, and his email box, needs to be either allocated with additional space or
needs to be managed by deleted some unwanted emails from his email box.
What is the size limit of file attachments?
There is 20 MB limit on the size of attachments that you send using Rediffmail EnterprisePro
E-Mailing System.
What happens if someone sends me
a message that is too large?
The message will be rejected and the person who sent the message will receive a
message to indicate this.
Will the name of our company appear
as my email address?
Yes. Your email address will be your own registered domain name, giving you the
benefit of a much more professional Internet address that reinforces your brand
recognition. Instead of having the name of an ISP in your email address, you have
the opportunity to use your own company's name.
Our business is very dependent
on employees responding to emails. Is there a way of notifying someone who sends
an email to one of our employees that they are away from the office?
Your employees can create an auto-reply message that will be sent automatically
in response to all incoming email while they're away from the office or on vacation.
We have numerous remote employees
that have pagers and cell phones. Is there a way we can communicate?
With Rediffmail EnterprisePro E-Mailing System, you can easily send an email directly
to your employees that have high end cell phones or blackberry devices with email
capability.
Do you support mailing lists?
Yes. Rediffmail EnterprisePro E-Mailing System lets you create and delete mailing
lists including email addresses for individuals within your company as well as for
individuals outside your company domain.
Can my employees access messages
outside of the office even without their office computer?
Yes. Rediffmail EnterprisePro E-Mailing System will free your employees from access
limited to a single computer. All they need is any computer with Internet access.
To access their email messages, your employees simply type http://mail.yourdomainame.com
into a web browser and select Web Access. At the Login window, your employee will
enter their email address and password then click OK.
How Many Users / Accounts can I
have?
Rediffmail EnterprisePro E-Mailing System allows you to buy as many email users
mail boxes / accounts as per your requirements. There is no limit as such on buying
emailing box on a particular domain.
I have several thousand users.
Can your Server handle the volume?
Rediffmail EnterprisePro E-Mailing System is designed for large corporate / enterprise
customer, who have several thousand users. We have a successful track record of
managing more then 12,00,000 corporate email users on daily basis. More over our
Technical Specifications should give you a better picture about our technical capabilities
in handling higher volumes of email users.
I have my own mail server. Why
do I need this?
If you currently manage your own mail servers or are thinking about doing, our dedicated
mail servers can save you thousands of dollars and precious time. Your biggest costs
for doing it yourself will come from: hardware, software, IT staff time for setup
and maintenance, connectivity costs, and ongoing maintenance. We remove all those
problems for you by giving you an outsourcing solution that frees you and your resources
for more important things.
My ISP or Web Host already provides
gives me Email why do I need this?
Here are some services you won't get from your ISP:
- Virus Scanning (including attachments)
- SPAM Filtering
- Large File Attachments
- Advanced Encryption & Security Features
- IMAP
- Detailed Administrative Control Systems
- Webmail (browser based email)
- 99.99% uptime guarantee
How does this solution increase
the security?
One of the main challenges for a system administrator is to maintain the security
of the server and prevent it from outside attacks. In our solution, we encourage
the client to point their MX record to our mail server's thereby sheltering the
MX records from public view. Since special systems are in place on our end, it protects
the client's server from DoS attacks, mail bombs and error flooding which could
otherwise have caused damanage to the mail server. For more details on Security
@ Rediff.com, please click here.
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