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Business Etiquettes:

Objectives: The program aims to arm you up with business etiquettes necessary etiquettes for visiting your customers. All these subtle will indicate your respect to others; understanding reception etiquettes, you will make your customers feel at ease; having a good professional mentality and appearance, good communication techniques and behavior, with business etiquettes, the managers will gradually have a good professional qualities; understanding your self and understanding others can strengthen the team spirits, which will finally greatly enhance the personal image as well as the company image. After the training, you will get used to the requirements of etiquettes in business occasions, which will help you to achieve the results in business activities and create better economic and social benefits for your company.


  • The meaning and nature of business etiquettes
  • Principles of business etiquettes and significance of learning etiquettes
  • Business etiquettes
  • Competence concepts
  • 4 barriers in interpersonal relationship and professional's social abilities
  • The nature of communication
  • Understand yourself and understand the others
  • How to communicate effectively with your boss

This also includes:

  • Art of greeting
  • Art of introductions
  • Art of sitting, standing, walking (Role play)
  • Art of addressing protocol in a business hierarchy
  • Art of conversations,- topics to avoid, small talk
  • Art of being firm, polite, yet business like
  • Interacting with a difficult client (Role Play)
  • How to leave a lasting impression
  • Telephone Etiquette
  • The correct Fax, E-mail and letter writing etiquette
  • Business Etiquette
  • Cellphone Etiquette
  • Communication Skills
  • Addressing titles
  • Art of Public Speaking
  • Peer Pressure, and where to draw the line
  • Board Room etiquette
  • Interview etiquette
  • Business Body Language
  • Anger Management
  • Time Management

 Who should attend:

  • Professionals
  • Executives
  • Executive Support Staff
  • Managers
  • Coordinators
  • Sales, Advertising and Marketing Professionals
  • Business Travelers
  • Visitor Center Staff
  • Business managers
  • Administrators
  • Marketing personnel
  • Secretaries and assistants
  • Receptionist.
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