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In business management, kaizen is a Japanese tradition, which is now used internationally, modified by each culture to best suit their own business environments. A literal translation of kaizen could be "to become good through change". At its most basic the concept of kaizen is one of restructuring and organizing every aspect of a system to ensure it remains at peak efficiency.


Need of this training


The organizations today view customer relations as an increasingly critical business component, emphasizing customer service, sales and call center functions. We at Kaizen wish to capitalize on the opportunity by developing courses that would help organizations provide better customer service and in turn increase customer loyalty, making interaction delightful and meaningful.


Contents of this course:


The course would cover the below topics

Importance of Customer Service

The important parameters of customer service

Customer Behavior

Handling difficult customers

Telephone Etiquettes

Complaint handling and resolution

Customer Relationship Management

Customer Retention

Data management

Organizational culture

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